Access the support dashboard

To check the Capital Preferences system status, visit:
For US, click here
For UK and EU, click here

To view live and up-to-date information, please ensure the dashboard is showing the past 24 hours and it is refreshing every 10 seconds. This can be configured in the top right (shown in the image to the right).

Notice something unexpected? Please submit a support ticket below.

Grafana

Submit a support ticket

    Severity Definition
    Level 1 (a) An Incident that causes the Solutions to not deliver a Decision Profile to the Firm for all of the Firm’s End Users in one or more geographies or channels, and there is not an alternative way to access the Solutions.
    (b) An Incident significantly altering or negatively impacting the security of the API communication between the Firm and the Solution.
    (c) An Incident that causes the Solutions to not deliver a Decision Profile to the Firm for an estimated 20% or more of the Firm’s End Users in one or more geographies or channels, and there is not an alternative way to access the Solutions for the impacted End Users.
    Level 2 An Incident that does not materially affect Firm’s or any End Users’ ability to use the Solutions (e.g., user interface inconveniences, issues with minor features of the Solutions or “fail-over” from one calculation region to a back-up region).

    File Size:10mb
    Accepted Formats: jpg, jpeg, png, gif, pdf, xls, xlsx, doc, docx, ppt, pptx, odt

    Severity What happens when you click send? What should you do next?
    Level 1 We will automatically initiate our alert system, beginning with an email and SMS to our key personnel. If our system does not register a response within 10 minutes, this is escalated to an automated phone call to a wider group of team members. One of our team members will be in touch within 15 minutes. If you do not hear from a team member, please contact our team directly using the emergency contacts below to manually initiate our call tree.
    Level 2 We will send a confirmation email to the provided email address and one of our team members will be in touch within one business day. Please wait for a response from our team.